Spooky Stitches Shoppe reserves the right to add, change or delete any part of our policies at any time. All policies listed are under immediate effect.
*Last updated 10/27/20*
1. Respect
This shop is pro-choice, pro-earth, pro-water, pro-sex, anti-trump, anti-racist, anti-police, 420 friendly and much more. No hatred or disrespect will be tolerated.
2. Payment Plans!
Art is a luxury, and I understand that my art can sometimes be more than a customer can manage at any point in time. If you are interested in purchasing a product, but do not currently have the funds, I am happy to work with you personally. Please send me an email or a DM on our social media.
Payment plans require a minimum down payment of $5 to reserve the item.
3. Preferred Names
My shop and my art are always a safe place for you. If you use a preferred name that is not on your payment method, please include it in the notes when checking out. I will make sure to address your package and note to your preferred name and pronouns!
4. Returns
Our shop policy on returns are for products that have been broken or have damage on the main face of the product after being shipped.
A claim must be made within two (2) business days of delivery date if there is something wrong with the main face of the product. A claim must be made by emailing Spooky Stitches Shoppe with information of the damage with a picture included. We will then be in contact with you regarding directions on the return. Return shipping with be at the cost of the customer, and is not covered by Spooky Stitches Shoppe. If the claim has been deemed as damaged, a new product, discount, store credit, or refund will be issued.
Refunds will not be issued on the basis of misunderstanding a products description or dislike of the product.
To be eligible for a return, your item must be unused and in the same condition you received it.
Spooky Stitches Shoppe reserves the right to accept or deny any claim.
If you displeased with your product, please do not hesitate to reach out. I am a small artist, but I will always work with you to make you as happy as I can.
To make a claim or discuss your purchase please email [email protected]
5. Shipping
Thank you so much for your patience. Shipping faces a potential extension during this time for Covid-19 safety.
All packages and products are sanitized inside and out before shipment.
Please allow 1-2 business days for processing and at least 3 business days for shipping. Spooky Stitches Shoppe uses USPS retail shipping, including a tracking code after your order has been sent out for shipping.
Late shipment could be the result of orders being pushed back because of the business week. Please email us at [email protected] if you have not received your package within 2 weeks of ordering for USA shipping, and within 4 weeks for international shipping.
6. Commissions
Have a fun idea you want to see happen? I'm happy to help! My commissions are currently OPEN! If you are interested in a commission, please send an email to [email protected] with the subject line titled COMISSION. In the email please include what medium and material you are wanting, and a general theme or specific ideas you have regarding the piece. My commission pricing is dependent on the piece, and varies greatly. Please reach out about pricing if you are interested.